Aricent Technologies (H) Limited:- Network Engineer

Company Profile :- Aricent Technologies (H) Limited

Aricent is the world's #1 pure-play product engineering services and software firm. The company has 20-plus years of experience co-creating ambitious products with the leading networking, telecom, software, semiconductor, Internet and industrial companies. The firm's 10,000-plus engineers focus exclusively on software-powered innovation for the connected world.

Based in San Francisco, frog, the global leader in innovation and design, is part of Aricent. The company's key investors are Kohlberg Kravis Roberts & Co. and Sequoia Capital.

Job Description: Working at Technical Assistance Centre & Resolving network issues of Enterprise customers.

Qualification: Any Bachelor degree

Experience: 3 year to 6 years

Job Location: Gurgaon(Gurugram), India

Job Type: Regular

Job Role: Individual Contributor (reporting to Assistant Manager)

Certifications: CCNA, CCVP, CWNA, CCIE (Voice, Sec), CCNP, CCNP (SEC).

Job Responsibilities:

-Troubleshoot Level 1/2/3 network issues of enterprise customers (US/CAN region)

-Achieve all the defined metrics & SLA

-Effective engagement with customer (written & verbal) & ensure Customer Satisfaction

-Proactive involvement of Technical Leads / Management in resolving critical issues

-writing Tech documents covering best practices & Tshoot approaches for a product/issue.

Basic Networking skills:-

Core Knowledge of TCP, SMTP (How it works)

Microsoft Exchange. Understanding of Malware, Virus and SPAM/Phishing.

TELNET, SSH, PORT Numbers 

Basic knowledge of Linux, Email functionality Web/email

Radius, TACACS, 802.1x LDAP, Active Directory, RSA Secure ID ISE, ACE

Contact Details:- Recruiter Name:HR

Contact Company:Aricent Technologies (H) Limited

Reference Id:40611