JOB DESCRIPTION :-
- Responsible for initial triage of incoming client issues.
- Address basic MSS and support-based client configuration issues and alerts.
- Will also handle the most complex issues and alerts escalated to them by SOC Technicians, and SOC Engineer I and II employees.
- Analyze and respond to security threats from various security platforms and technologies.
- Support, troubleshoot, configure, manage, and upgrade FW, WAF and a wide variety of other security products.
- Perform network troubleshooting to isolate and diagnose common network problems, using strong TCP/IP networking skills.
- Respond to inbound requests via phone and other electronic means for technical assistance with managed devices.
- Respond in a timely manner (within documented SLA) to configuration, maintenance, incident management, and other requests.
- Document actions in ticketing system to effectively communicate information internally and to customers.
- Respond to needs and questions of customers concerning their access to network resources through their managed device.
- Resolve problems independently and understand escalation procedures.
- Create custom documentation for internal needs.
- Attend vendor-specific meetings and conferences for business and professional development.
- Responsible for testing and configuring new products and technologies.
- Perform other duties as assigned.
Salary: INR 8,00,000 - 9,50,000 P.A.
Company Profile :- Dimension India Networks (P) Ltd.
Dimension I, a renowned Global Outsourcing Company was established over a decade ago, in the year 1999. We are an ISO 9001: 2008 and 27001:2005 quality certified and a STPI registered company. As an ITeS company, we offer complete IT and Engineering Drawing Services, which include CAD / CAM Drawing support, Geographic Information Services, Architectural Services, Internet / Intranet Solutions. Content Writing Services, Remote Infrastructure Management and Staff Augmentation Solutions. These services are backed by a professional work portfolio and glowing client reviews.
Recruiter Name:Sakshi Srivastava
Contact Company:Dimension India Networks (P) Ltd.
Website:http://www.dimensionindia.com
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